FAQ
🎁 Coupons
■ How to RedeemIn-game Settings → Enter the coupon code in the center field → [Coupon]■ Available CouponsCoupon NameCoupon CodeRewardsValid PeriodLaunch Coupon #1WELCOME10K10,000 GemsLaunch Coupon #2OPENHERO3030 Hero Summon TicketsLucky Drop CouponLUCKYDROP11110,000 Gems5 Festival TicketsRune Transcendence CouponRUNETRANSCENDPremium Rune Pack ×2Basic Rune Pack ×5Gems ×10,000Relic Summon CouponRELICSEVENTSmall Growth Potion ×1Relic Summon Ticket ×50Gems ×10,000July CouponSUMMERGems ×20,000Guardia
Terms of Service
This Terms of Service ("Agreement") sets forth the terms and conditions between the user ("User") and Nvibe ("Company") regarding the use of the mobile game service "Pixel Guardians: Idle RPG" ("Service").1. PurposeThis Agreement aims to define the rights, obligations, and responsibilities between the Company and Users in relation to the use of the "Pixel Guardians: Idle RPG" Service.2. DefinitionsUser: A person who uses the Service provided by the Company under this Agreement.Content: All digit
Privacy Policy
This Privacy Policy describes how Nvibe ("Company") collects, uses, stores, and protects personal data of users ("Users") of the mobile game "Pixel Guardians: Idle RPG" ("Game").1. Information We CollectUsage data: device ID, log records, IP address, purchase historyAccount data: Google or Apple account-linked user IDOptional data: email address when submitting inquiriesAnalytics: in-game activity logs, click events, retention, performance data (via Firebase Analytics)2. How We Collect Informati
Where can I obtain Guardian Essence?
Guardian Essence can be purchased with a certain probability from the Wandering Merchant.It may also be included as an event reward or as part of a package.
I would like to request a refund for a purchased item.
In accordance with the Terms of Service, Pixel Guardians allows refunds (withdrawal of purchase) within 7 days from the purchase date or the date the paid service becomes available.However, refund requests cannot be processed if 7 days have passed since the payment date or if any of the conditions listed below apply.Refund Eligibility Conditions① A refund request must be submitted through Customer Support within 7 days from the payment date.② The purchased item and any related benefits must not