In accordance with the Terms of Service, Pixel Guardians allows refunds (withdrawal of purchase) within 7 days from the purchase date or the date the paid service becomes available.

However, refund requests cannot be processed if 7 days have passed since the payment date or if any of the conditions listed below apply.

Refund Eligibility Conditions

① A refund request must be submitted through Customer Support within 7 days from the payment date.

② The purchased item and any related benefits must not have been received or used.

Refund Restrictions

Refund requests cannot be processed in the following cases:

① More than 7 days have passed since the payment date.

② The purchased item was immediately used or applied upon purchase.

③ A portion of an item sold as part of a bundle package has been used.

④ Any additional benefits included with the purchased item have been used.

Refund Process

① Submit a refund request to Customer Support within 7 days of the payment date, provided the item has not been used.

② Customer Support will verify the payment details and proceed with item retrieval.

③ Once verification is complete, the refund will be processed and notification will be provided.

How to Submit a Refund Request

① Tap the [Settings] button located at the top-right of the game screen.

② Go to Settings > Contact Us.

③ Select the Payment category.

④ Enter the required information for the refund request.

Required Information for Refund Requests

① Payment date

② Purchased item

③ Order number and receipt screenshot

④ Consent to item retrieval (Y/N)

※ Refunds cannot be processed if consent to item retrieval is not provided.