If your purchased item has not been delivered, please completely close and restart the game to check again.

If the item still does not appear after restarting, please contact Customer Support via 1:1 inquiry using the method below.

How to Submit a 1:1 Inquiry

① Tap the [Settings] button located at the top-right of the game screen.

② Go to Settings > Support.

③ Select the Payment category.

④ Attach a payment receipt screenshot and describe the issue, then submit the 1:1 inquiry.

How to Check a Google Payment Receipt Screenshot

① Visit Google GPay (https://payments.google.com/).

② Log in with the Google account used for the purchase.

③ Select Transactions in Google GPay and check the transaction details.

※ Please ensure that a transaction ID starting with “GPA” is visible on the receipt.

How to Check an iOS Payment Receipt Screenshot

① Visit https://reportaproblem.apple.com/ and log in.

② Select the Receipts tab.

③ View the transaction details and create a screenshot.

※ Example of a transaction ID: MTV109****