Payment failures may occur for various reasons.

However, in most cases, issues related to the payment account or payment method

cannot be verified by Customer Support, so we may be unable to provide direct assistance.

We appreciate your understanding.

For common payment failure situations, please refer to the solutions below.

■ How to Troubleshoot Payment Failures

1. No response when attempting a payment

- Please completely close and restart the game in a stable network environment.

2. Issues with Store Account Settings (Contact the respective store)

- Google Play Support [Link]

- Apple Support [Link]

3. Issues with Payment Methods (Contact your card provider or carrier)

- If there are issues such as mobile micro-payment limits or credit card limits, please contact your credit card company or mobile carrier for verification.