If a duplicate payment has occurred, please keep the purchased item as it is and submit a 1:1 inquiry to Customer Support using the method below.

How to Submit a 1:1 Inquiry

① Tap the [Settings] button located at the top-right of the game screen.

② Go to Settings > Support.

③ Select the Payment category.

④ Attach a payment receipt screenshot and describe the issue, then submit the 1:1 inquiry.

How to Check a Google Payment Receipt Screenshot

① Visit Google GPay (https://payments.google.com/).

② Log in with the Google account used for the purchase.

③ Select Transactions in Google GPay and check the transaction details.

※ Please ensure that a transaction ID starting with “GPA” is visible on the receipt.

How to Check an iOS Payment Receipt Screenshot

① Visit https://reportaproblem.apple.com/ and log in.

② Select the Receipts tab.

③ View the transaction details and create a screenshot.

※ Example of a transaction ID: MTV109****